Patient Experience Representative- 11pm-7:30am every other Sat/Sun

Boston Children’s Hospital; Boston, Northern (MA, KY); On-site; USD 25,000 - 36,000; Part time

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience representative to provide administrative support to the Complex Surgery unit and ensure excellent patient experiences.

The role involves coordinating services for patients and families, handling communications, and contributing to continuous process improvements while delivering empathetic, responsive service in a busy hospital environment.

Qualifications

• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to work with diverse internal and external constituencies.
• High school level education; bachelor’s degree preferred.

Responsibilities

• Coordinate patient encounters and schedule patients.
• Provide positive customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain authorizations to compile patient and staff schedules.
• Process admissions and discharges; triage calls for urgent information.
• Provide routine clerical support as needed.

Skills

Customer service experience

Administrative experience

Communication skills

Empathy

Diversity collaboration

Education

High school diploma

Bachelor’s degree preferred

Job description

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the Complex Surgery unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule:

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift: every other sat/sun 11pm-7:30am + every other holiday