Patient Service Representative | 36 Hours Weekly | OBGYN

Great Lakes Physician Administrative Services LLC; United States; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

The South Bend Clinic is seeking a customer-focused front desk professional to greet patients, handle scheduling, and manage patient registrations on-site in South Bend, IN. You will support a physician-led team and ensure accurate documentation and efficient front-office operations.

Qualifications include a high school diploma, strong phone/organizational skills, and the ability to multi-task in a clinical setting. The role emphasizes HIPAA compliance and excellent patient service.

Qualifications

• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Skills

Team player

Customer service

Communication

Education

High school diploma or equivalent

Job description

Department: OBGYN Location: 211 N Eddy Street, South Bend, IN 46617 Hours: Monday-Thursday: 8:00 am-5:00 pm, Friday: 8:00 am-12:00 pm At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Additional Responsibilities (Other departments as required)

• Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
• Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
• Prepares new patient charts.
• Communicates with Business Office patient information required for billing.
• Cross trains with surgery scheduling.
• Maintains good working relationships with all contacts.

Position Requirements

• Education/Certification/License: High school diploma or equivalent is required.
• CPR certification is preferred.

Knowledge, Skills, and Abilities

• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care.

At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at the South Bend Clinic.