Patient Experience Specialist (Non-RN)

Riverside Medical Clinic; California (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Riverside Medical Clinic is seeking a Patient Experience Liaison (Non-RN) to support the Call Center and Practice by providing excellent customer service to patients while handling all call center duties. The role requires maintaining confidentiality, adapting to flexible work schedules, and upholding productivity standards.

The ideal candidate will have a high school diploma or GED, strong written and verbal communication, proficient typing, and excellent telephone skills, plus two years of

Qualifications

• High school diploma or GED required.
• Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills.
• Medical terminology and two year medical office experience preferred.

Responsibilities

• Answer all incoming calls promptly, using standard greeting that include the company name and their own name in a professional, helpful, and courteous manner.
• Maintain the defined performance metrics as outlined in the productivity standards.
• Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; make corrections into computer immediately.
• Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.
• Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
• Cooperate in the cross-training of the offered clinic specialties to ensure adequate coverage at all times.
• Processes referrals in the work queues. Schedule patients from referral or order.
• Orients new patients to the Clinic. Inform patients of Riverside Medical Clinic's financial policies.
• Manages the MHC appointment requests.
• Assist supervisors as needed with varied office duties.
• Other duties as assigned.

Skills

Communication skills

Typing

Telephone skills

Clerical skills

Medical terminology

Education

High school diploma or GED

Job description

Riverside Medical Clinic is seeking a Patient Experience Liaison (Non-RN) to support the Call Center and Practice by providing excellent customer service to patients while handling all call center duties. The role requires maintaining confidentiality, adapting to flexible work schedules, and upholding productivity standards.

The ideal candidate will have a high school diploma or GED, strong written and verbal communication, proficient typing, and excellent telephone skills, plus two years of