Patient Experience Specialist (Non-Clinical) - Growth

Universal Health Services, Inc.; Temescal Valley (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Challenging environment

Growth opportunities within UHS

Competitive compensation

Job summary

Universal Health Services, Inc. is seeking a Patient Experience Liaison (Non-RN) for Riverside Medical Clinic to provide outstanding patient service and support the Call Center/Practice.

You will maintain professionalism, manage scheduling, protect confidentiality, and adhere to productivity standards while assisting in referrals and patient flow. The role requires a high school diploma or GED, excellent telephone and communication skills, and healthcare terminology familiarity.

Qualifications

• Requires strong phone etiquette and professional communication.
• Proficient in sequence scheduling and data entry.
• Ability to maintain confidentiality and adhere to policies.

Responsibilities

• Answer all incoming calls promptly using a professional greeting.
• Maintain performance metrics per productivity standards.
• Schedule and manage patient appointments and reschedules.
• Verify and update patient information in the system.
• Route messages and coordinate with staff as needed.
• Assist in cross-training clinic specialties to ensure coverage.
• Process referrals and patient referrals from referrals or orders.
• Orient new patients to Riverside Medical Clinic and explain policies.
• Manage appointment requests from the MHC clinic.
• Support supervisors with office duties and tasks.

Skills

Telephone skills

Communication

Typing

Clerical skills

Medical terminology

Education

High school diploma or GED

Job description

Universal Health Services, Inc. is seeking a Patient Experience Liaison (Non-RN) for Riverside Medical Clinic to provide outstanding patient service and support the Call Center/Practice.

You will maintain professionalism, manage scheduling, protect confidentiality, and adhere to productivity standards while assisting in referrals and patient flow. The role requires a high school diploma or GED, excellent telephone and communication skills, and healthcare terminology familiarity.