Patient Experience Liaison — Growth & Impact (Non‑RN)

Universal Hospital Services Inc.; Temescal Valley, Northern (CA, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Riverside Medical Clinic is seeking a Patient Experience Liaison (non-RN) to support the Call Center and Practice with exceptional patient service. The role requires maintaining confidentiality, adapting to flexible schedules, and upholding productivity standards.

Ideal candidates will have a high school diploma or GED, strong communication, typing, clerical skills, and knowledge of medical terminology. Prior medical office experience is preferred.

Qualifications

• High school diploma or GED required.
• Good written and verbal communication skills, typing, clerical skills and excellent telephone skills.
• Medical terminology and two year medical office experience preferred.

Responsibilities

• Answer all incoming calls promptly with a professional greeting and clear identification.
• Maintain defined performance metrics and productivity standards.
• Schedule, cancel, and reschedule patient appointments per guidelines.
• Verify and update patient information in the system, correct entries as needed.
• Ensure patients are registered and information is current in the computer system.
• Take messages for office staff and providers and route per policy.
• Cross-train across clinic specialties to ensure coverage.
• Process referrals and schedule patients from referrals or orders.
• Orient new patients to the Clinic and explain financial policies.
• Manage appointment requests and assist with other office duties as needed.

Skills

Telephone skills

Verbal communication

Written communication

Typing

Clerical skills

Medical terminology

Education

High school diploma or GED

Job description

Riverside Medical Clinic is seeking a Patient Experience Liaison (non-RN) to support the Call Center and Practice with exceptional patient service. The role requires maintaining confidentiality, adapting to flexible schedules, and upholding productivity standards.

Ideal candidates will have a high school diploma or GED, strong communication, typing, clerical skills, and knowledge of medical terminology. Prior medical office experience is preferred.