Patient Experience Liaison - Full Time

Universal Health Services, Inc.; Temescal Valley (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Challenging environment

Growth opportunities within UHS

Competitive compensation

Job summary

Universal Health Services, Inc. is seeking a Patient Experience Liaison (Non-RN) for Riverside Medical Clinic to provide outstanding patient service and support the Call Center/Practice.

You will maintain professionalism, manage scheduling, protect confidentiality, and adhere to productivity standards while assisting in referrals and patient flow. The role requires a high school diploma or GED, excellent telephone and communication skills, and healthcare terminology familiarity.

Qualifications

• Requires strong phone etiquette and professional communication.
• Proficient in sequence scheduling and data entry.
• Ability to maintain confidentiality and adhere to policies.

Responsibilities

• Answer all incoming calls promptly using a professional greeting.
• Maintain performance metrics per productivity standards.
• Schedule and manage patient appointments and reschedules.
• Verify and update patient information in the system.
• Route messages and coordinate with staff as needed.
• Assist in cross-training clinic specialties to ensure coverage.
• Process referrals and patient referrals from referrals or orders.
• Orient new patients to Riverside Medical Clinic and explain policies.
• Manage appointment requests from the MHC clinic.
• Support supervisors with office duties and tasks.

Skills

Telephone skills

Communication

Typing

Clerical skills

Medical terminology

Education

High school diploma or GED

Job description

Responsibilities

Come and join the RMC Family!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward.

We are working to change lives and transform the delivery of healthcare.

Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Website: https://www.riversidemedicalclinic.com/

SUMMARY: The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing excellent customer service to patients while assuming all Call Center job responsibilities. Patient Experience Liaisons must exhibit a professional appearance, the ability to maintain emotional stability, adapt to flexible work schedules, maintain confidentiality at all times, and work through referrals while maintaining productivity standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. Answer all incoming calls promptly, using standard greeting that include the company name and their own name in a professional, helpful, and courteous manner.
2. Maintain the defined performance metrics as outlined in the productivity standards.
3. Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.
4. Verify and update patient information following patient registration criteria; make corrections into computer immediately.
5. Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.
6. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
7. Cooperate in the cross-training of the offered clinic specialties to ensure adequate coverage at all times.
8. Processes referrals in the work queues. Schedule patients from referral or order.
9. Orients new patients to the Clinic. Inform patients of Riverside Medical Clinic’s financial policies.
10. Manages the MHC appointment requests.
11. Assist supervisors as needed with varied office duties.
12. Other duties as assigned.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills. Medical terminology and two year medical office experience preferred.

Certificates, Licenses, and Registrations

None.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.