Patient Experience Liaison (Non‑RN) – Growth Opportunities

Universal Hospital Services Inc.; Riverside, Northern (CA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Challenging work environment

Job summary

Riverside Medical Clinic in Riverside, CA is seeking a Patient Experience Liaison (Non-RN) to support the Call Center and Practice, delivering excellent patient service while handling referrals and scheduling.

The role requires professional appearance, confidentiality, flexibility, and strong communication; previous medical office experience and medical terminology are preferred; you will help ensure accurate patient data and smooth front-desk operations.

Qualifications

• Good written and verbal communication skills.
• Typing and general clerical skills.
• Excellent telephone skills.

Responsibilities

• Answer all incoming calls promptly with a professional greeting that includes the company name and their own name.
• Maintain defined performance metrics per productivity standards.
• Schedule, cancel, and reschedule patients according to scheduling guidelines.
• Verify and update patient information following registration criteria; enter corrections into the computer.
• Ensure patients are registered properly and data is entered.
• Take messages for staff and route per policy.
• Cooperate in cross-training to ensure coverage of clinic specialties.
• Process referrals in work queues and schedule patients from referrals.
• Orient new patients to the Clinic and inform about financial policies.
• Manage appointment requests.
• Assist supervisors with varied office duties.
• Other duties as assigned.

Skills

Communication

Typing

Clerical skills

Telephone skills

Education

High school diploma or GED

Medical terminology

Medical office experience 2 years

Job description

Riverside Medical Clinic in Riverside, CA is seeking a Patient Experience Liaison (Non-RN) to support the Call Center and Practice, delivering excellent patient service while handling referrals and scheduling.

The role requires professional appearance, confidentiality, flexibility, and strong communication; previous medical office experience and medical terminology are preferred; you will help ensure accurate patient data and smooth front-desk operations.