Oncology Clinic Patient Services Coordinator

US Oncology Inc.; Suffolk (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates is seeking a Patient Services Coordinator to support our Suffolk offices in-person. The role handles front-desk duties, patient check-in/out, scheduling, billing support and general administrative tasks within a busy oncology/hematology clinic.

The ideal candidate has 3 years of medical office experience with scheduling background, proficiency with MS Office, and a high school diploma. Travel to other office locations may be required.

Qualifications

• Receptionist or office experience preferred.
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
• Must be willing to travel to other office locations if needed.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.

Skills

Receptionist experience

Medical office scheduling

Microsoft Office

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Virginia Oncology Associates is seeking a Patient Services Coordinator to support our Suffolk offices in-person. The role handles front-desk duties, patient check-in/out, scheduling, billing support and general administrative tasks within a busy oncology/hematology clinic.

The ideal candidate has 3 years of medical office experience with scheduling background, proficiency with MS Office, and a high school diploma. Travel to other office locations may be required.