Oncology Patient Services Specialist

The US Oncology Network; Norfolk (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision (M/D/V)

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Virginia Beach seeks a Patient Services Coordinator to greet patients, manage check-ins, process paperwork, collect payments, and coordinate appointments. The role emphasizes accurate data entry, HIPAA compliance, and strong customer service in a fast-paced oncology setting.

Experience in medical offices and proficiency with Microsoft Office are preferred; travel to other office locations may be required, and confidentiality is essential.

Qualifications

• Receptionist or office experience preferred
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred
• Proficiency with computer systems and Microsoft Office required
• High school diploma or equivalent required
• Must be willing to travel to other office locations if needed

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner; checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs, and files patient forms; updates demographics and insurance information; collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes to appropriate personnel or takes thorough messages; pages clinic staff as appropriate.
• Checks patients out after examination; schedules returning appointments; provides appointment details including time, location, and directions.
• Records patient cancellations and missed appointments; reschedules appointments; notifies staff and updates patient chart.
• Provides general administrative support; files charts and forms; maintains lobby area; ensures supplies.
• Adheres to confidentiality and HIPAA laws regarding patient records.
• Other duties as requested or assigned.

Skills

Computer proficiency: Outlook, Word, &

Customer service

Scheduling

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR system

Job description

Virginia Oncology Associates in Virginia Beach seeks a Patient Services Coordinator to greet patients, manage check-ins, process paperwork, collect payments, and coordinate appointments. The role emphasizes accurate data entry, HIPAA compliance, and strong customer service in a fast-paced oncology setting.

Experience in medical offices and proficiency with Microsoft Office are preferred; travel to other office locations may be required, and confidentiality is essential.