Patient Experience Specialist - Medical Intake & Scheduling

Del Valle Physical Therapy & Hand Therapy; Las Cruces (NM); On-site; USD 29,700 - 36,300; Full time

Job summary

A local physical therapy clinic in Las Cruces, New Mexico, seeks a friendly front office team member. This role involves maximizing patient experience through effective communication, managing admissions paperwork, and scheduling appointments. Applicants should possess strong customer service skills, time management abilities, and familiarity with health insurance. The role offers a competitive salary of $33,000 per year and an engaging work environment.

Qualifications

• Strong customer service skills with the ability to work with diverse people.
• Effective organizational and time management skills.
• Understanding of health insurance and various medical procedures.

Responsibilities

• Maximize the patient experience by effectively communicating with the therapist and the patient.
• Complete all admissions paperwork and enter it digitally.
• Verify medical insurance coverage and benefits for each patient.
• Schedule appointments and answer inquiries.
• Perform clerical work such as filing, copying, and faxing.

Skills

Customer service skills

Organizational skills

Verbal communication

Time management

Problem-solving

Fluency with Spanish

Job description

A local physical therapy clinic in Las Cruces, New Mexico, seeks a friendly front office team member. This role involves maximizing patient experience through effective communication, managing admissions paperwork, and scheduling appointments. Applicants should possess strong customer service skills, time management abilities, and familiarity with health insurance. The role offers a competitive salary of $33,000 per year and an engaging work environment.