Patient Experience Specialist: Medical Front Desk (On-Site)

Center For Discovery; Westlake (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Center For Discovery in Westlake, TX is seeking a Medical Receptionist to be the first point of contact for patients and visitors, delivering exceptional customer service at the front desk. You will greet patients, schedule appointments, verify information, and assist with insurance processes.

The role is on-site, Monday-Friday, full-time, with a pay range of $17-22 per hour. Prior experience in behavioral or psychiatric settings and with EMR systems is preferred.

Qualifications

• Experience in customer-facing roles in healthcare preferred.
• Familiarity with scheduling and medical office procedures.
• Ability to verify insurance and collect copays may be required.

Responsibilities

• Greet patients in person and by phone.
• Answer calls and voicemails promptly.
• Confirm and schedule follow-up appointments.
• Optimize provider schedules and patient satisfaction.
• Update patient records and perform insurance verification.
• Collect copays and handle check-in/check-out tasks.
• Maintain office inventory and equipment.

Skills

Customer service

Scheduling appointments

Phone etiquette

Strong communication

Education

Associate or Bachelor degree preferred

Tools

EMR systems

Job description

Center For Discovery in Westlake, TX is seeking a Medical Receptionist to be the first point of contact for patients and visitors, delivering exceptional customer service at the front desk. You will greet patients, schedule appointments, verify information, and assist with insurance processes.

The role is on-site, Monday-Friday, full-time, with a pay range of $17-22 per hour. Prior experience in behavioral or psychiatric settings and with EMR systems is preferred.