Patient Experience Specialist - Medical Front Desk

Discovery Mood; Los Angeles (CA); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Discovery Mood Medical Receptionist position at West LA on-site location seeks a friendly, organized front desk professional to greet patients, answer calls, and schedule appointments. You will manage appointments, verify insurance, collect copays, and keep patient records up to date in a fast-paced healthcare setting.

Full-time role with standard M-F hours 8:30am-5pm; on-site work in West LA, offering a supportive team and opportunities to grow in patient-care operations.

Qualifications

• Associate or bachelor’s degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Skills

Greeting patients

Phone etiquette

Appointment scheduling

Customer service

Verbal communication

Education

Associate or bachelor's degree preferred

Tools

EMR software

Job description

Discovery Mood Medical Receptionist position at West LA on-site location seeks a friendly, organized front desk professional to greet patients, answer calls, and schedule appointments. You will manage appointments, verify insurance, collect copays, and keep patient records up to date in a fast-paced healthcare setting.

Full-time role with standard M-F hours 8:30am-5pm; on-site work in West LA, offering a supportive team and opportunities to grow in patient-care operations.