Patient Experience Specialist - Medical Front Desk

Pacific Skin Institute 1; Rocklin (CA); Vor Ort; USD 40.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

401(k)

Zusammenfassung

Pacific Skin Institute is seeking a motivated Medical Receptionist to greet patients warmly, manage appointments, and handle check-in/check-out with accuracy. The role includes processing payments, using EPIC for charting, and maintaining a clean, stocked front desk and patient areas.

The position requires a team-centered attitude and commitment to patient comfort, with responsibilities spanning billing, registration, and coordination across PSI locations as needed.

Aufgaben

• Provide a warm greeting and excellent customer service to every patient
• Schedule patient appointments and procedures according to established policies and procedures
• Check-in/Check-out: Obtain accurate information from patients and ensure all registration forms are complete
• Maintain and oversee phototherapy patient flow
• Collect patient and insurance payments and reconcile charges on a daily basis. Explains financial requirements to the patients or responsible parties and collects copays as required
• Utilizing EPIC, file records (insurance cards, registration form, ID, referral, etc) in appropriate sections of patient charts and keeps patient charts in proper order
• Medical record requests. Copy patient information and forward to requesting party after receiving appropriate consent to release medical records
• (HIPAA) Maintain files and records in a confidential manner. Maintain patient confidentiality
• Ensure the reception area and patient bathroom is adequately stocked and clean during business hours
• Ensure office supplies excluding medical supplies are sufficient and stocked
• Perform other related duties as directed or assigned

Kenntnisse

Customer service

Appointment scheduling

HIPAA compliance

EPIC software

Cash handling

Tools

EPIC

Jobbeschreibung

Pacific Skin Institute is seeking a motivated Medical Receptionist to greet patients warmly, manage appointments, and handle check-in/check-out with accuracy. The role includes processing payments, using EPIC for charting, and maintaining a clean, stocked front desk and patient areas.

The position requires a team-centered attitude and commitment to patient comfort, with responsibilities spanning billing, registration, and coordination across PSI locations as needed.