Medical Front Desk

Pacific-Skin-Institute; Rocklin (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

401(k)

Job summary

Pacific Skin Institute in Rocklin, CA is seeking a motivated Medical Receptionist who thrives in a team environment. You will warmly greet patients, manage check-in/check-out, and support front-desk operations to ensure a smooth clinic experience.

This role emphasizes compassionate service, accurate data entry with EPIC, handling payments, and coordinating appointments across PSI’s locations. A strong focus on confidentiality (HIPAA) and patient comfort is required, with reliability and a

Qualifications

• Customer service skills relevant to a front desk setting.
• Ability to manage multiple tasks in a clinical environment.

Responsibilities

• Provide warm greeting and excellent customer service to every patient.
• Schedule patient appointments and procedures according to established policies.
• Check-in/Check-out: Obtain accurate information from patients and ensure all forms are complete.
• Maintain and oversee phototherapy patient flow.
• Collect patient and insurance payments and reconcile charges daily; explain financial requirements and collect copays.
• File records in EPIC and keep patient charts in proper order.
• Process medical record requests with appropriate consent.
• Maintain confidentiality and HIPAA-compliant records.
• Ensure reception area and restrooms are stocked and clean during business hours.
• Ensure office supplies are sufficient and stocked.
• Perform other related duties as directed or assigned.

Job description

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Receptionist that has a passion for medicine and helping people obtain the services they need and making sure patients feel comfortable when seeing a doctor.

Major Responsibilities/Tasks:

• 1. Provide a warm greeting and excellent customer service to every patient
• 2. Schedule patient appointments and procedures according to established policies and procedures.
• 3. Check-in/Check-out: Obtain accurate information from patients and ensure all registration forms are complete.
• 4. Maintain and oversee phototherapy patient flow
• 5. Collect patient and insurance payments and reconcile charges on a daily basis. Explains financial requirements to the patients or responsible parties and collects copays as required.
• 6. Utilizing EPIC, file records (insurance cards, registration form, ID, referral, etc) in appropriate sections of patient charts and keeps patient charts in proper order.
• 7. Medical record requests. Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• 8. (HIPAA) Maintain files and records in a confidential manner. Maintain patient confidentiality.
• 9. Ensure the reception area and patient bathroom is adequately stocked and clean during business hours.
• 10. Ensure office supplies excluding medical supplies are sufficient and stocked.
• 11. Perform other related duties as directed or assigned.

*PSI has 5 locations. Occasionally, due to staffing needs, you must be willing to travel to any of these sites: (Sacramento, Folsom, Elk Grove, Rocklin or Vacaville).

• Health Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• 401(k)