Medical Front Desk & Scheduling Coordinator

Health West Inc; Chubbuck (ID); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Health West Inc. is seeking a Medical Receptionist to greet patients, schedule appointments, answer phones, and support clinic operations. You will manage appointments, maintain patient records, and assist patients with paperwork and insurance processes in a fast-paced environment.

The role requires a high level of professionalism, strong communication, and the ability to handle sensitive information with discretion, while ensuring accurate billing and smooth patient flow throughout the day.

Qualifications

• High School diploma required.
• Experience in general office procedures.
• Ability to work independently or as part of a team.
• Excellent telephone manners and interpersonal skills.
• Knowledge of scheduling and electronic records systems.

Responsibilities

• Greet and assist patients in person or by phone in a professional manner.
• Maintain accurate appointment schedules and patient flow.
• Answer calls and direct inquiries to appropriate staff.
• Assist with patient assistance programs and fee-related communications.
• Collect co-pays and process payments according to clinic policy.
• Keep clinic supplies and forms stocked; participate in morning huddles.
• Reconcile money collected per clinic procedures and ensure confidentiality.

Skills

Customer service

Phone etiquette

Organization

Interpersonal skills

Computer scheduling

Electronic records

Confidentiality

HIPAA knowledge

Education

High School diploma

Tools

MS Office

Electronic health records

Job description

Health West Inc. is seeking a Medical Receptionist to greet patients, schedule appointments, answer phones, and support clinic operations. You will manage appointments, maintain patient records, and assist patients with paperwork and insurance processes in a fast-paced environment.

The role requires a high level of professionalism, strong communication, and the ability to handle sensitive information with discretion, while ensuring accurate billing and smooth patient flow throughout the day.