Patient Experience Specialist

CommonSpirit Health; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center is seeking a Patient Services Professional to act as the welcoming voice and central administrative support for efficient clinic operations. You will manage calls, schedule appointments, verify demographics and insurance, process referrals and authorizations, and prepare patients with pre-visit instructions.

In this role, you will handle high-volume inquiries, use scheduling criteria, and guide patients to the appropriate provider.

Qualifications

• High School Graduate/GED.
• Experience with computer systems, including web based applications.
• 1 year of higher education, some college and Experience in a patient-focused healthcare environment.

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Assist new members with introduction to and explanation of available services, processes and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Communicates complex exam instructions including pre-procedure laboratory test requirements.

Skills

Phone handling

Multichannel support

Communication

Education

High School/GED

Tools

Computer systems

Web-based applications

Job description

Saint Joseph’s Hospital and Medical Center is seeking a Patient Services Professional to act as the welcoming voice and central administrative support for efficient clinic operations. You will manage calls, schedule appointments, verify demographics and insurance, process referrals and authorizations, and prepare patients with pre-visit instructions.

In this role, you will handle high-volume inquiries, use scheduling criteria, and guide patients to the appropriate provider.