Patient Experience Specialist II

Southeast Medical Group; Fayetteville (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Southeast Primary Care Partners in Fayetteville, GA is seeking a Patient Service Representative to be the first point of contact for patients, ensuring a positive experience by delivering excellent customer service and accurate scheduling.

You will greet patients, check them in/out, manage records, handle payments, answer calls, schedule referrals, and support outreach efforts, while maintaining confidentiality and professional communication.

Qualifications

• High school graduate or GED.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems.
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills.
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
• Must be detail-oriented and highly organized.
• Firm grasp on administrative processes, and organizational policies.
• Knowledge of patient care and examination procedures.
• Must be able to maintain confidentiality at all times.
• Microsoft Office Suite.
• ICD-10 and CPT experience preferred.
• Proficient in patient check in, check out and referral process.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Performs all other related duties as assigned.

Skills

Effective communication

Customer service

Interpersonal skills

Detail-oriented

Organizational skills

Confidentiality

Data entry

Microsoft Office

Medical terminology

Education

High school diploma or GED

Tools

MS Office

ICD-10/CPT knowledge

Job description

Southeast Primary Care Partners in Fayetteville, GA is seeking a Patient Service Representative to be the first point of contact for patients, ensuring a positive experience by delivering excellent customer service and accurate scheduling.

You will greet patients, check them in/out, manage records, handle payments, answer calls, schedule referrals, and support outreach efforts, while maintaining confidentiality and professional communication.