Patient Experience Specialist II

Marshall Medical Center; Cameron Park, Northern (CA, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

Marshall Medical Center in California is seeking a Patient Service Representative 2 to deliver frontline administrative support under the Practice Director/Supervisor. You will register patients, schedule appointments, handle billing inquiries, assist with MyChart, and verify insurance while maintaining HIPAA compliance, supporting check-in/out, payments, and demographics.

This role requires strong customer service and communication skills, with experience in Epic and a collaborative approach to

Qualifications

• Minimum of 1 year of healthcare experience required.
• Minimum of 1 year of customer service experience required, preferably in healthcare.
• Experience with Epic (electronic health record) preferred.
• Experience handling high-volume phone lines preferred.

Responsibilities

• Register patients and schedule appointments; facilitate check-in and checkout.
• Answer billing inquiries and assist with MyChart support.
• Verify insurance eligibility and obtain authorizations for visits.
• Update patient demographics and coordinate with clinical teams.

Skills

Customer service

Communication

Multi-tasking

Education

High School diploma or equivalent

Tools

Epic EHR

MS Office

MyChart

Job description

Marshall Medical Center in California is seeking a Patient Service Representative 2 to deliver frontline administrative support under the Practice Director/Supervisor. You will register patients, schedule appointments, handle billing inquiries, assist with MyChart, and verify insurance while maintaining HIPAA compliance, supporting check-in/out, payments, and demographics.

This role requires strong customer service and communication skills, with experience in Epic and a collaborative approach to