Orthopedics Patient Services Specialist

Marshall Medical Center; Placerville, Northern (CA, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

Marshall Medical Center in Placerville, CA is seeking a Patient Service Representative 2 to provide exemplary administrative support. You will be the first contact for patients, families, and providers, handling registration, scheduling, billing inquiries, and MyChart assistance while ensuring authorizations are secured before appointments.

The role requires strong customer service, communication, and problem-solving skills, with prior healthcare experience and familiarity with Epic EHR.

Qualifications

• Education/Licensure/Certification: High School diploma or equivalent required.
• Knowledge: Minimum 1 year of healthcare experience; Epic EHR preferred; experience with busy phone lines preferred.
• Skills: Excellent communication and customer service; ability to multitask and protect confidentiality.

Responsibilities

• Register patients and schedule appointments, handle billing inquiries, and assist with MyChart.
• Ensure required authorizations prior to appointments and verify insurance eligibility.
• Assist in check-in/check-out, collect payments, update demographics, and support clinical teams as needed.

Skills

Customer service

Communication

Problem-solving

Registration

Scheduling

Billing inquiries

MyChart assistance

HIPAA knowledge

Education

High School diploma or equivalent

Tools

Epic (EHR)

MS Office (Word/Excel)

Google apps

Job description

Marshall Medical Center in Placerville, CA is seeking a Patient Service Representative 2 to provide exemplary administrative support. You will be the first contact for patients, families, and providers, handling registration, scheduling, billing inquiries, and MyChart assistance while ensuring authorizations are secured before appointments.

The role requires strong customer service, communication, and problem-solving skills, with prior healthcare experience and familiarity with Epic EHR.