Patient Service Representative 2 - MMF Orthopedics

Marshall Medical Center; Placerville, Northern (CA, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

Marshall Medical Center in Placerville, CA is seeking a Patient Service Representative 2 to provide exemplary administrative support. You will be the first contact for patients, families, and providers, handling registration, scheduling, billing inquiries, and MyChart assistance while ensuring authorizations are secured before appointments.

The role requires strong customer service, communication, and problem-solving skills, with prior healthcare experience and familiarity with Epic EHR.

Qualifications

• Education/Licensure/Certification: High School diploma or equivalent required.
• Knowledge: Minimum 1 year of healthcare experience; Epic EHR preferred; experience with busy phone lines preferred.
• Skills: Excellent communication and customer service; ability to multitask and protect confidentiality.

Responsibilities

• Register patients and schedule appointments, handle billing inquiries, and assist with MyChart.
• Ensure required authorizations prior to appointments and verify insurance eligibility.
• Assist in check-in/check-out, collect payments, update demographics, and support clinical teams as needed.

Skills

Customer service

Communication

Problem-solving

Registration

Scheduling

Billing inquiries

MyChart assistance

HIPAA knowledge

Education

High School diploma or equivalent

Tools

Epic (EHR)

MS Office (Word/Excel)

Google apps

Job description

Department: MMF Orthopedics

Shift: Primarily Days (United States of America)

Employee Type: Regular

Per Diem Type (if applicable): Minimum Pay Range: $22.69 - $27.23

POSITION SUMMARY

The Patient Service Representative 2 plays a critical role in delivering exceptional administrative support under the supervision of the Practice Director/Supervisor. Acting as the first point of contact for patients, families, external physicians, and the public, this position requires excellent customer service, communication, and problem-solving abilities. The representative manages patient interactions through registration, scheduling, billing inquiries, and MyChart assistance, while ensuring required authorizations are secured before appointments. Additionally, the role involves facilitating smooth check-in and checkout procedures, collecting payments, updating patient demographics, and collaborating with clinical teams to resolve issues and improve care quality. The representative may also take on assigned tasks, help orient new staff and assist in other departments to support operational efficiency and enhance the patient's experience.

POSITION QUALIFICATIONS

Education/Licensure/Certification: High School diploma or equivalent required.

Knowledge: A minimum of 1 year of previous healthcare experience required. (Vision, Dental and Veterinary included) A minimum of 1 year of customer service experience is required, preferably within a healthcare environment. Experience working with patients and providers, using Epic (electronic health record) preferred. Previous experience with busy phone lines also strongly preferred.

Skills:

• Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a great number of details and multi-task with strong follow through are mandatory.
• The ability to take initiative, learn quickly and actively, and participate as part of an administrative team is also required.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease.
• Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers and the public.
• Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
• Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).

A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY

Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold-Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.