Patient Experience Specialist I — Front Desk & Billing

CLS Health; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health is seeking a Patient Service Representative I to greet patients, verify insurance, collect co-pays, and ensure referrals are in the chart. You will maintain accurate patient records and handle administrative tasks with professionalism.

The role emphasizes strong communication, multitasking, and attention to detail in a medical office setting, contributing to a positive patient experience and efficient clinic operations.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service environment preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and other computer applications.
• Knowledge of medical terminology and insurance billing preferred.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure the referrals are in the patient's chart before the patient comes in.
• Maintain patient records and ensure that they are accurate and up to date.
• Count cash box and complete cash reconciliation forms. Sign off on EBO report and cash reconciliation.
• Handle patient complaints and resolve issues in a professional manner.
• Perform other administrative tasks as needed.

Skills

Excellent communication

Interpersonal skills

Multitasking & prioritization

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

CLS Health is seeking a Patient Service Representative I to greet patients, verify insurance, collect co-pays, and ensure referrals are in the chart. You will maintain accurate patient records and handle administrative tasks with professionalism.

The role emphasizes strong communication, multitasking, and attention to detail in a medical office setting, contributing to a positive patient experience and efficient clinic operations.