Patient Experience Specialist

CLS Health PLLC; Cypress (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health PLLC is seeking a Patient Service Representative I to join our team in Houston, TX. As the first point of contact for patients, you will greet visitors, verify insurance and personal information, collect co-pays, and ensure referrals are ready for visits.

You will maintain accurate records and handle inquiries with professionalism. The role emphasizes multitasking, attention to detail, and proficiency with Microsoft Office in a medical office setting, with benefits supporting your and

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or customer service environment preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy is expected.
• Proficiency in Microsoft Office and other computer applications.
• Knowledge of medical terminology and insurance billing preferred.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure referrals are in the patient’s chart before visits.
• Maintain patient records and ensure accuracy and up-to-date information.
• Count cash and complete cash reconciliation forms; sign off on reports.
• Handle patient complaints and resolve issues professionally.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CLS Health PLLC is seeking a Patient Service Representative I to join our team in Houston, TX. As the first point of contact for patients, you will greet visitors, verify insurance and personal information, collect co-pays, and ensure referrals are ready for visits.

You will maintain accurate records and handle inquiries with professionalism. The role emphasizes multitasking, attention to detail, and proficiency with Microsoft Office in a medical office setting, with benefits supporting your and