Patient Experience Specialist I (Bilingual)

AdventHealth; Texas; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Time Off from Day One

403(b) retirement plan

Parental leave

Career development

Job summary

AdventHealth Burleson, TX is seeking a customer service associate to resolve consumer inquiries and verify insurance information. You will adhere to workflows, manage scheduling, and document interactions in our systems, contributing to timely authorizations and quality service.

Requirements include strong communication, attention to detail, and a commitment to compassionate care. Bilingual Spanish is preferred; prior call center experience is valued in a faith-based health system.

Qualifications

• High school diploma or GED required.
• 1+ year in a call center or customer service environment.
• English proficiency in speaking and writing.
• Bilingual in Spanish preferred.

Responsibilities

• Resolves consumer inquiries accurately and promptly.
• Adheres to workflows and scripting for accurate data entry.
• Initiates insurance eligibility at scheduling for timely authorization.
• Documents interactions thoroughly in relevant systems.
• Achieves department performance objectives (quality and productivity).

Skills

Customer service

Attention to detail

Communication skills

Professionalism

Active listening

Teamwork

English proficiency

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

CRM systems

Electronic Health Records

Telephony systems

Job description

AdventHealth Burleson, TX is seeking a customer service associate to resolve consumer inquiries and verify insurance information. You will adhere to workflows, manage scheduling, and document interactions in our systems, contributing to timely authorizations and quality service.

Requirements include strong communication, attention to detail, and a commitment to compassionate care. Bilingual Spanish is preferred; prior call center experience is valued in a faith-based health system.