Customer Care Specialist I (In-Office)

AdventHealth; Killeen (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance—Day

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Job summary

AdventHealth in Burleson, TX is seeking an in-office Call Center/Customer Service Associate to resolve consumer inquiries, verify insurance details, and process authorizations with accuracy. Training will be provided, with potential for remote work after onboarding.

You will work Monday–Friday, 8 hours per day, in a fast-paced environment, serving patients and families with empathy while following scripted workflows. Fluency in English required; Spanish preferred.

Qualifications

• Able to articulate AdventHealth mission and CxC purpose
• Demonstrates high attention to detail and proactivity in resolving inquiries
• Committed to delivering excelled customer service
• Strong interpersonal, customer relations, and communication skills; remains patient with consumers and colleagues
• Willingness to learn, improve service delivery, and work in a team
• Reads and documents notes accurately; handles instructions
• Maintains energy and positive attitude in a fast-paced environment
• Ability to adapt to change and manage multiple priorities effectively
• Communicates information clearly to consumers, peers and management
• Defines problems, collects data, and draws valid conclusions
• Excellent time management and prioritization skills
• Builds trust and credibility through transparent communication
• Shows regular, punctual attendance
• Proficient in English communication (oral and written)
• Proficient with MS Office; capable of using CRM and EHR systems
• Spanish language skills preferred
• Medical terminology knowledge preferred

Responsibilities

• Resolves consumer inquiries accurately and promptly
• Adheres to workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations
• Assesses department schedules to maximize resource utilization and avoid conflicts
• Initiates insurance eligibility at scheduling to secure timely authorizations for reimbursement
• Maintains up-to-date knowledge of educational materials for department services
• Researches issues and takes appropriate action to resolve them promptly
• Documents all interactions and updates consumer records in relevant systems
• Meets or exceeds key department performance objectives such as quality and productivity
• Performs other duties as assigned

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Team player

English proficient

Bilingual Spanish

Education

High School Grad or Equiv

Associate

Tools

Microsoft Office Suite

CRM

Telephony

Electronic Health Records

Job description

AdventHealth in Burleson, TX is seeking an in-office Call Center/Customer Service Associate to resolve consumer inquiries, verify insurance details, and process authorizations with accuracy. Training will be provided, with potential for remote work after onboarding.

You will work Monday–Friday, 8 hours per day, in a fast-paced environment, serving patients and families with empathy while following scripted workflows. Fluency in English required; Spanish preferred.