Patient Experience Specialist - Healthcare Front Desk

Mountain State Oral & Facial Surgery; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Flexible Benefits

Tuition Assistance

Continuing Education

Annual Scrub Allowance

Paid Time Off

Family Leave

Disability Insurance

Bereavement Leave

Training & Development

Free Food & Snacks

Wellness Resources

Job summary

Mountain State Oral & Facial Surgery in Charleston, WV is seeking a Patient Relations Specialist to join our growing team. You will be the first point of contact for patients, helping them navigate appointments, billing, and insurance information in a warm, professional manner.

In this fast-paced role, you will coordinate schedules, perform check-in/check-out, maintain a clean reception area, and safeguard patient confidentiality while delivering an outstanding experience.

Qualifications

• High school diploma required; associate degree preferred.
• Healthcare or patient relations experience preferred.
• Familiarity with EMR and scheduling systems.
• Ability to maintain confidentiality and discretion.
• Strong teamwork in a fast-paced setting.

Responsibilities

• Delivers customer service support to patients.
• Schedules appointments and confirms them.
• Handles patient check-in and check-out procedures.
• Performs scanning and filing tasks as needed.
• Collects payments from patients and maintains records.
• Maintains a clean, professional waiting area.
• Responds to patient phone calls and insurance questions.
• Ensures excellent patient experience and flow.

Skills

Interpersonal skills

Communication

Organizational skills

EMR systems

Scheduling software

Confidentiality

Team player

Fast-paced

Education

High school diploma or equivalent

Associate degree preferred

Healthcare administration certificate optional

Job description

Mountain State Oral & Facial Surgery in Charleston, WV is seeking a Patient Relations Specialist to join our growing team. You will be the first point of contact for patients, helping them navigate appointments, billing, and insurance information in a warm, professional manner.

In this fast-paced role, you will coordinate schedules, perform check-in/check-out, maintain a clean reception area, and safeguard patient confidentiality while delivering an outstanding experience.