Patient Relations Specialist

Mountain State Oral & Facial Surgery; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Flexible Benefits

Tuition Assistance

Continuing Education

Annual Scrub Allowance

Paid Time Off

Family Leave

Disability Insurance

Bereavement Leave

Training & Development

Free Food & Snacks

Wellness Resources

Job summary

Mountain State Oral & Facial Surgery in Charleston, WV is seeking a Patient Relations Specialist to join our growing team. You will be the first point of contact for patients, helping them navigate appointments, billing, and insurance information in a warm, professional manner.

In this fast-paced role, you will coordinate schedules, perform check-in/check-out, maintain a clean reception area, and safeguard patient confidentiality while delivering an outstanding experience.

Qualifications

• High school diploma required; associate degree preferred.
• Healthcare or patient relations experience preferred.
• Familiarity with EMR and scheduling systems.
• Ability to maintain confidentiality and discretion.
• Strong teamwork in a fast-paced setting.

Responsibilities

• Delivers customer service support to patients.
• Schedules appointments and confirms them.
• Handles patient check-in and check-out procedures.
• Performs scanning and filing tasks as needed.
• Collects payments from patients and maintains records.
• Maintains a clean, professional waiting area.
• Responds to patient phone calls and insurance questions.
• Ensures excellent patient experience and flow.

Skills

Interpersonal skills

Communication

Organizational skills

EMR systems

Scheduling software

Confidentiality

Team player

Fast-paced

Education

High school diploma or equivalent

Associate degree preferred

Healthcare administration certificate optional

Job description

Mountain State Oral & Facial Surgery, part of a leading network including Greater Charlotte Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery, and The Facial Centers, all supported by P3 Partners, is seeking a dedicated Patient Relations Specialist to join our rapidly expanding team. Our organization specializes in advanced oral, maxillofacial, and facial cosmetic care across multiple states including West Virginia, Virginia, Kentucky, Ohio, and North Carolina. With decades of combined experience and a commitment to clinical excellence, our board-certified surgeons and expert teams deliver comprehensive services such as dental implants, wisdom teeth removal, corrective jaw surgery, and innovative facial aesthetic procedures. We pride ourselves on providing personalized, patient-centered care in a warm and compassionate environment, helping individuals restore function, enhance appearance, and improve overall quality of life. Behind the scenes, P3 Partners ensures seamless administrative and operational support that empowers our practices to innovate and grow. We are committed not only to outstanding patient outcomes but also to fostering a workplace where employees can thrive. We seek patient-focused, team-oriented professionals who exemplify positivity, collaboration, clear communication, and a passion for excellence throughout their careers.

Duties and Responsibilities:

• Delivers customer service support to patients
• Schedules appointments
• Handles patient check-in and check-out procedures
• Performs scanning and filing tasks
• Collects payments from patients
• Maintains a clean and professional workspace, including the waiting area
• Responds to patient phone calls
• Confirms scheduled appointments
• Provides assistance with charting
• Confirms patient insurance information
• Maintains strict confidentiality
• Ensures an outstanding customer experience
• Performs any duties necessary to maintain patient flow, along with any additional tasks as assigned

Required Skills and Abilities:

• Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
• Excellent organizational skills with strong attention to detail.
• Proficiency in computer systems, including electronic medical records (EMR) and scheduling software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proven ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
• Commitment to ongoing training, continuing education, and adherence to company policies and safety guidelines.

Physical Requirements:

• Ability to sit, squat, bend, and twist frequently.

Education and Experience:

• High school diploma or equivalent required; associate degree or higher preferred.

• Prior experience in healthcare or patient relations strongly preferred.

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Flexible Benefits Plan (FSA, HSA)

• Tuition Assistance

• Continuing Education

• Annual Scrub Allowance

• Paid Time Off (Vacation & 6 Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Bereavement Leave

• Training & Development

• Free Food & Snacks

• Wellness Resources