Patient Experience Specialist - Front Office

Apex Dental Partners; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO and paid holidays

Competitive pay

Comprehensive health, dental, and and/

Job summary

Apex Dental Partners is seeking a highly motivated Front Office team member to be the first point of contact for patients and to support smooth, efficient practice operations. You will play a key role in scheduling, patient check-in/check-out, and ensuring accurate insurance and demographic information.

The ideal candidate brings energy, professionalism, and a customer-focused mindset, with the ability to handle payments, communicate treatment plans, and collaborate with clinical staff in a

Qualifications

• Minimum 1 year front office or customer-facing experience (healthcare or dental preferred).
• High school diploma or equivalent required.
• Positive, outgoing, and professional demeanor with a strong commitment to customer service.
• Excellent verbal and written communication skills, with the ability to build rapport and clearly explain information.
• Strong attention to detail and ability to manage multiple priorities with accuracy.
• Reliable, accountable, and comfortable working in a fast-paced environment.
• Proactive mindset with a willingness to learn, adapt, and take on new responsibilities.
• Proficiency with computer systems; experience with Open Dental and Google Suite preferred.

Responsibilities

• Deliver a professional, friendly, and efficient experience when handling patient phone calls and inquiries.
• Manage provider schedules to optimize flow, minimize gaps, and support a productive, well-organized day.
• Greet patients warmly and ensure all demographic and insurance information is accurate and up to date.
• Prepare and clearly communicate treatment plans, helping patients understand recommended care and next steps.
• Collect payments and confidently manage financial conversations with accuracy and professionalism.
• Verify insurance benefits, submit claims, and support timely and accurate reimbursement processes.
• Coordinate patient check-in and check-out to ensure a smooth, consistent experience.
• Maintain accurate patient records and documentation within practice systems.
• Collaborate with team members to support efficient patient flow and resolve day-to-day operational needs.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Education

High school diploma

Tools

Open Dental

Google Suite

Job description

Apex Dental Partners is seeking a highly motivated Front Office team member to be the first point of contact for patients and to support smooth, efficient practice operations. You will play a key role in scheduling, patient check-in/check-out, and ensuring accurate insurance and demographic information.

The ideal candidate brings energy, professionalism, and a customer-focused mindset, with the ability to handle payments, communicate treatment plans, and collaborate with clinical staff in a