Dental Front Office Specialist: Scheduling & Experience

Workstream; Broken Arrow (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

Health/Dental/Vision

401K matching

Competitive pay

Job summary

Apex Dental Partners in Oklahoma seeks a motivated Front Office team member to greet patients, schedule, collect payments, and support daily operations in a fast-paced dental practice. You’ll be the first point of contact, delivering an exceptional experience while ensuring accurate demographic and insurance information.

The role emphasizes teamwork, adaptability, and a proactive attitude, with opportunities to grow as the practice expands and patients' care flows smoothly.

Qualifications

• Minimum 1 year of front office or customer-facing experience (healthcare or dental preferred).
• High school diploma or equivalent required.
• Positive, outgoing, and professional demeanor with a strong commitment to customer service.
• Excellent verbal and written communication skills with the ability to build rapport and clearly explain information.

Responsibilities

• Deliver a professional, friendly, and efficient experience when handling patient phone calls and inquiries
• Manage provider schedules to optimize flow, minimize gaps, and support a productive, well-organized day
• Greet patients warmly and ensure all demographic and insurance information is accurate and up to date
• Prepare and clearly communicate treatment plans, helping patients understand recommended care and next steps
• Collect payments and confidently manage financial conversations with accuracy and professionalism
• Verify insurance benefits, submit claims, and support timely and accurate reimbursement processes
• Coordinate patient check-in and check-out to ensure a smooth, consistent experience
• Maintain accurate patient records and documentation within practice systems
• Collaborate with team members to support efficient patient flow and resolve day-to-day operational needs

Skills

Front desk

Customer service

Healthcare exp

Education

High school diploma

Tools

Open Dental

Google Suite

Job description

Apex Dental Partners in Oklahoma seeks a motivated Front Office team member to greet patients, schedule, collect payments, and support daily operations in a fast-paced dental practice. You’ll be the first point of contact, delivering an exceptional experience while ensuring accurate demographic and insurance information.

The role emphasizes teamwork, adaptability, and a proactive attitude, with opportunities to grow as the practice expands and patients' care flows smoothly.