Patient Experience Specialist (Front Desk & Scheduling)

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 22,000 - 33,000; Full time

Job summary

Jefferson Health Plans is seeking a Patient Services Associate II to enhance the patient experience by handling arrival and departure activities and coordinating pre-certifications for procedures. This role emphasizes courteous, professional service and efficient patient flow within the practice.

Requirements include a HS Diploma and customer-facing healthcare experience; duties include check-in/check-out, scheduling via EPIC, pre-authorizations, and HIPAA compliance, with a strong focus on

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• HIPAA privacy and security requirements apply.

Responsibilities

• Process check-in and check-out, and scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow of practice and escalate patient/provider concerns as appropriate.
• Greet and interact with patients/visitors professionally, over phone or in person.
• Adhere to HIPAA privacy and security requirements and regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

HIPAA compliance

EPIC scheduling

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health Plans is seeking a Patient Services Associate II to enhance the patient experience by handling arrival and departure activities and coordinating pre-certifications for procedures. This role emphasizes courteous, professional service and efficient patient flow within the practice.

Requirements include a HS Diploma and customer-facing healthcare experience; duties include check-in/check-out, scheduling via EPIC, pre-authorizations, and HIPAA compliance, with a strong focus on