Patient Access & Scheduling Specialist II

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Job summary

Jefferson Health Plans in Philadelphia, PA is seeking a patient-facing service representative to support check-in/check-out and appointment scheduling via EPIC, ensuring smooth flow in a busy healthcare setting.

You will obtain pre-certifications and pre-authorizations, greet patients and visitors professionally, uphold HIPAA privacy standards, and escalate concerns as needed while delivering compassionate service across multiple locations.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Patient facing

Healthcare experience

Education

HS Diploma or equivalent

Job description

Jefferson Health Plans in Philadelphia, PA is seeking a patient-facing service representative to support check-in/check-out and appointment scheduling via EPIC, ensuring smooth flow in a busy healthcare setting.

You will obtain pre-certifications and pre-authorizations, greet patients and visitors professionally, uphold HIPAA privacy standards, and escalate concerns as needed while delivering compassionate service across multiple locations.