Patient Experience Specialist - Front Desk & Scheduling

Orthoarkansas, PA; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoArkansas, PA seeks a Patient Services Representative to be the friendly first touch for patients, handling check-ins, insurance details, copays, and scheduling with the clinical team to ensure a smooth visit.

The role requires high school level education, strong interpersonal skills, and the ability to multi-task in a fast-paced medical office. On-site work in Little Rock, Arkansas, with opportunities for professional development.

Qualifications

• Equivalent to a high school diploma or GED with emphasis on office skills.
• 0 to 6 months of related experience and/or training.
• Mental alertness and adaptability to medical office environments.
• Previous experience in a clinical setting is preferred.

Responsibilities

• Greet patients and manage check-ins and check-outs with a friendly, efficient approach.
• Collect copays and handle payments accurately and professionally.
• Verify referrals and insurance information to ensure proper processing.
• Balance cash and submit daily totals according to clinic protocols.
• Assist with scheduling and coordinate with clinical staff to maintain smooth patient flow.

Skills

Interpersonal skills

Communication skills

Multitasking

Education

High school diploma or GED

Office skills training

Tools

10-Key

Word processing

Typing

Job description

OrthoArkansas, PA seeks a Patient Services Representative to be the friendly first touch for patients, handling check-ins, insurance details, copays, and scheduling with the clinical team to ensure a smooth visit.

The role requires high school level education, strong interpersonal skills, and the ability to multi-task in a fast-paced medical office. On-site work in Little Rock, Arkansas, with opportunities for professional development.