Patient Access Specialist | Front Desk & Scheduling

OrthoNebraska; Oakview (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to be the first impression for patients. This role handles patient registration, insurance verification, scheduling, and collection of upfront payments in a fast-paced clinic environment.

The ideal candidate has 2+ years of customer service experience and 2+ years in healthcare or a similarly demanding setting. High school diploma or equivalent required; EMR proficiency preferred.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service experience required.
• 2+ years of healthcare experience preferred.
• 2+ years experience in a fast-paced environment preferred.

Responsibilities

• Provide exceptional customer service by placing patients' needs first.
• Register patients and enter demographic/insurance information into the EMR accurately.
• Verify insurance eligibility and collect copayments and patient balances.
• Schedule appointments with patient convenience as a priority.
• Assist patients with directions and paperwork as needed.
• Maintain confidentiality and professional patient interactions.
• Attend team meetings and comply with safety policies.

Skills

Customer service

Data entry

Interpersonal skills

Communication

Teamwork

Adaptability

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR) software

Job description

OrthoNebraska is seeking a Patient Access Representative to be the first impression for patients. This role handles patient registration, insurance verification, scheduling, and collection of upfront payments in a fast-paced clinic environment.

The ideal candidate has 2+ years of customer service experience and 2+ years in healthcare or a similarly demanding setting. High school diploma or equivalent required; EMR proficiency preferred.