Patient Experience Specialist - Front Desk & Scheduling

Recruiting.com LLC; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient Service Representative (PSR) at Recruiting.com LLC serves as the first and last point of contact for patients visiting the GI Clinic, playing a key role in shaping the overall patient experience. This role handles front desk operations, registers patients, verifies demographics and insurance, schedules appointments, and collects copayments to ensure smooth daily flow.

Working closely with the clinical team and administrative staff, the PSR ensures accurate documentation, clear

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of experience in a customer service setting.
• Preferred 6 months receptionist experience in a health care setting.

Responsibilities

• Greet patients and visitors promptly and professionally; determine and address their immediate needs.
• Register patients by verifying and accurately entering demographic, insurance, and medical history information into the EMR.
• Confirm and update patient records at each visit, ensuring all data is current and compliant with HIPAA and clinic policies.
• Collect and post copayments, outstanding balances, and pre-procedure deposits at time of service; provide receipts as appropriate.
• Assist patients with completion of required intake forms, consents, and other necessary paperwork.
• Scan and attach all required documents (insurance cards, IDs, referrals) to the patient record in the EMR.
• Schedule, confirm, reschedule, and cancel patient appointments in accordance with provider preferences and clinic protocols.
• Manage appointment reminders and communicate pre-visit instructions to patients as directed by clinical staff.
• Monitor and facilitate patient flow throughout the clinic; communicate wait times and delays to patients and clinical team.
• Assist with checking patients out following their visit; schedule follow-up appointments and provide referral paperwork as directed.
• Maintain an organized and efficient waiting area; assist visitors with directions and general clinic information.
• Answer and manage a multi-line telephone system; route calls, take messages, and respond to inquiries in a timely and professional manner.
• Respond to all telephone messages within 24 hours.
• Communicate effectively with physicians, nurses, schedulers, and administrative staff to relay patient needs and ensure continuity of care.
• Relay accurate and complete patient information to clinical staff prior to each appointment using designated EMR workflows.
• Communicate a positive, helpful, and professional attitude to all patients, visitors, and coworkers.

Skills

Conflict Resolution

Verbal Communication

Written Communication

Communication Skills

Active Listening

Invoice Management

File Retrieval

Financial Transactions

Data Entry

Education

High School Diploma or Equivalent

Job description

The Patient Service Representative (PSR) at Recruiting.com LLC serves as the first and last point of contact for patients visiting the GI Clinic, playing a key role in shaping the overall patient experience. This role handles front desk operations, registers patients, verifies demographics and insurance, schedules appointments, and collects copayments to ensure smooth daily flow.

Working closely with the clinical team and administrative staff, the PSR ensures accurate documentation, clear