Patient Experience Specialist - Front Desk & Scheduling

Community Clinic; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Paid Time Off

10 Annual Holidays

Job summary

Community Clinic is seeking a Front Desk Patient Coordinator for our Fayetteville, AR location. The role serves as the first point of contact for patients, delivering a cordial greeting and ensuring patient needs are met in a positive, efficient manner. This full-time position runs Monday–Friday, 8:00 AM–5:00 PM, with occasional travel to other regional sites.

Mileage reimbursed according to policy. The successful candidate will enhance patient flow, accurately enter EMR data, handle payments,

Qualifications

• High school diploma or equivalent required.
• Friendly demeanor and willingness to serve patients encouraged.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Ensures patient information is entered into the EMR accurately and updated regularly.
• Collects payments and balances daily.
• Coordinates with Patient Financial Services on required information in the EMR and insurance inquiries.
• Schedules patient appointments per needs and guidelines.
• Maintains a clean, professional work environment.
• Keeps management informed of activities and happenings in the clinic.
• Adheres to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Skills

Interpersonal skills

Cash handling

Independent & team work

Microsoft Office

Staff training

Verbal and written communication

Education

High school diploma or equivalent

Tools

EMR (eCW)

Job description

Community Clinic is seeking a Front Desk Patient Coordinator for our Fayetteville, AR location. The role serves as the first point of contact for patients, delivering a cordial greeting and ensuring patient needs are met in a positive, efficient manner. This full-time position runs Monday–Friday, 8:00 AM–5:00 PM, with occasional travel to other regional sites.

Mileage reimbursed according to policy. The successful candidate will enhance patient flow, accurately enter EMR data, handle payments,