Patient Services Associate – Orthopedics Front Desk

Premier Orthopaedics; Chadds Ford Township (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance 100% employer-paid

401(k) with employer match

Paid time off and holidays

Growth opportunities and advancement

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, seeks a Patient Service Representative for our Chadds Ford, PA office. You will deliver outstanding front-office support, handle patient check-in/check-out, verify insurance, schedule appointments, and collect payments in a HIPAA-compliant environment.

This full-time, on-site role requires strong communication, accuracy, and customer service skills to support patients and clinicians across multiple locations in the region.

Qualifications

• High school diploma, GED, or equivalent working knowledge preferred.
• Experience with insurance rules and regulations, medical terminology, and EMR systems is highly preferred (Allscripts Pro Suite a plus).
• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.

Responsibilities

• Greet and acknowledge patients; notify Medical Assistants and Providers of arrivals.
• Answer incoming calls promptly; provide information or direct inquiries as appropriate.
• Instruct patients on completing medical history and information forms; review and correct account details.
• Obtain complete demographic and insurance information, ensuring required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to Billing.

Skills

Front desk operations

Patient registration

Insurance verification

HIPAA compliance

Cash handling

Education

High school diploma or GED

Tools

Allscripts Pro Suite

Job description

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, seeks a Patient Service Representative for our Chadds Ford, PA office. You will deliver outstanding front-office support, handle patient check-in/check-out, verify insurance, schedule appointments, and collect payments in a HIPAA-compliant environment.

This full-time, on-site role requires strong communication, accuracy, and customer service skills to support patients and clinicians across multiple locations in the region.