Patient Experience Specialist: Front Desk & Scheduling

Ridgwaycolorado; Colorado; On-site; USD 23,000 - 30,000; Full time

Job summary

Cedar Point Health is seeking a Patient Services Specialist for our Ridgway Primary Care location. This role greets patients, checks them in/out, verifies insurance and collects copays, and maintains accurate demographics and payments.

You will help manage patient flow and support clinical staff to ensure smooth operations. Ideal candidates have strong customer service, knowledge of scheduling systems, and the ability to multitask under pressure in a busy medical office setting.

Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.

Responsibilities

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Collects and manages mail delivered to front desk.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, scans ID and insurance cards into the system.
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.
• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminders calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.

Skills

Scheduling proficiency

Customer service

Medical terminology

Confidentiality

Communication skills

multitask

Education

High School Diploma or equivalent

Tools

Computerized scheduling systems

Job description

Cedar Point Health is seeking a Patient Services Specialist for our Ridgway Primary Care location. This role greets patients, checks them in/out, verifies insurance and collects copays, and maintains accurate demographics and payments.

You will help manage patient flow and support clinical staff to ensure smooth operations. Ideal candidates have strong customer service, knowledge of scheduling systems, and the ability to multitask under pressure in a busy medical office setting.