Patient Experience Specialist - Front Desk & Records

CommonSpirit Health; Longmont (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health's Longmont United Hospital is seeking a Patient Service Representative to provide clerical support across reception, telephone, medical records, charge entry, referrals and information retrieval. You will collaborate with the healthcare team to identify and meet patient needs, ensure quality care, and maintain efficient operations in a busy clinic environment.

Strong organizational and communication skills are essential.

Qualifications

• High School Diploma or GED.
• Experience with basic office and computer skills.
• Familiar with medical terminology preferred.

Responsibilities

• Greet patients and provide assistance reflecting high-quality service.
• Verify and update demographic data in the EHR.
• Process medical records, referrals, and billing information.
• Schedule and manage patient appointments.
• Maintain confidentiality of patient charts and collect payments.

Skills

Reception

Phone support

Medical records

Charge entry

Customer service

Communication

Education

High School Diploma or GED

Tools

EHR systems

Billing software

Job description

CommonSpirit Health's Longmont United Hospital is seeking a Patient Service Representative to provide clerical support across reception, telephone, medical records, charge entry, referrals and information retrieval. You will collaborate with the healthcare team to identify and meet patient needs, ensure quality care, and maintain efficient operations in a busy clinic environment.

Strong organizational and communication skills are essential.