*PRN/As Needed* Experience Specialist/Receptionist - Nephrology

UnityPoint Health; Dubuque (IA); On-site; USD 28,000 - 34,000; Part time

Job summary

UnityPoint Health in Dubuque, IA, seeks an Experience Specialist/Receptionist for Nephrology to welcome patients, manage front desk tasks, and support a positive patient experience. You will blend administrative support with strong customer service to uphold clinic efficiency and reputation.

Responsibilities include guiding patients, handling check-in/out, and maintaining patient privacy and EMR accuracy. Experience in healthcare front desk roles is preferred, with opportunities for training and

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Assists with check-in/check-out and ensures a smooth registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times and physician availability.

Education

High School Diploma or equivalent

Job description

• Department: Nephrology and Hypertension-DQ
• Shift: Varies
• Job ID: 186409

• Area of Interest: Patient Services
• FTE/Hours per pay period: .01
• Department: Nephrology and Hypertension-DQ
• Shift: Varies
• Job ID: 186409

Overview

UnityPoint Clinic

Experience Specialist/Receptionist - Nephrology

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

Education:

• High School Diploma or equivalent required.