Patient Services Representative

UPMC; York (York County); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Free on-site parking

Zusammenfassung

UPMC Specialty Care Gastroenterology Associates in York, PA is seeking a Patient Services Representative to handle patient greeting, front desk registration, scheduling, and checkout in a fast-paced specialty practice.

This role supports patient experiences and administrative duties, including collecting copayments, verifying insurance, navigating the MyUPMC portal, and routing calls to the appropriate departments.

Qualifikationen

• Two years of experience in a medical / billing / fiscal or customer service function preferred.
• Completion of high school diploma or equivalent required.
• Experience with computer-based applications and typing skills preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Aufgaben

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Register patients in the Biometrics program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal.
• Schedule appointments and procedures through the call center.
• Perform face-to-face procedure scheduling with patients.
• Complete patient registration activities.
• Work recall lists and departmental work queues.
• Perform other duties as assigned.

Kenntnisse

Customer service

Front desk

Scheduling

Registration

Call center

Ausbildung

High school diploma

Tools

Epic

Medipac

Jobbeschreibung

UPMC Specialty Care Gastroenterology Associates is seeking a Patient Services Representative to join our team in York, PA. This role is ideal for someone who enjoys both patient-facing interactions and administrative responsibilities in a fast-paced specialty practice. The Patient Services Representative plays an important role in creating a positive patient experience while supporting scheduling, registration, and call center operations.

Location:

UPMC Specialty Care Gastroenterology Associates

2690 Southfield Drive, Suite A

York, PA 17403

Schedule:

• Monday through Friday
• 8:00 a.m. to 4:30 p.m.
• Registration shifts: 7:15 a.m. to 3:45 p.m.
• No evenings
• No weekends
• No holidays

Why Join Our Team?

• No evenings, weekends, or holidays.
• Free on-site parking.
• Convenient freestanding facility.
• Opportunity to support a collaborative gastroenterology specialty practice.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.
• Schedule appointments and procedures through the call center.
• Perform face-to-face procedure scheduling with patients.
• Complete patient registration activities.
• Work recall lists and departmental work queues.
• Perform other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran