Patient Experience Concierge

UPMC; Harrisburg (Dauphin County); On-site; USD 40,000 - 52,000; Full time

Job summary

UPMC in Harrisburg seeks a Patient Services Representative to warmly welcome patients and guide them through check-in methods, explain financial responsibilities, and collect copayments. You will verify insurance, register patients in Biometrics, and promote the MyUPMC portal to ensure smooth access to care.

Responsibilities include scheduling follow-up appointments, directing patients to advocacy resources for financial assistance, and supporting office operations with administrative tasks.

Qualifications

• Proven customer service background in healthcare is preferred.
• Able to communicate clearly with patients about finances and registrations.
• Familiar with HIPAA rules and patient privacy.

Responsibilities

• Greet patients warmly upon arrival.
• Guide patients through self-arrival technology or desk check-in.
• Collect copayments and other patient payments at the point of service.
• Verify and update patient registration and insurance information.
• Schedule follow-up appointments and connect patients to ancillary services.
• Assist patients with MyUPMC portal registration and navigation.
• Explain financial responsibilities and connect to advocacy resources as needed.
• Triage and direct calls and administrative tasks as required.

Skills

Customer service

Communication skills

HIPAA knowledge

Job description

UPMC in Harrisburg seeks a Patient Services Representative to warmly welcome patients and guide them through check-in methods, explain financial responsibilities, and collect copayments. You will verify insurance, register patients in Biometrics, and promote the MyUPMC portal to ensure smooth access to care.

Responsibilities include scheduling follow-up appointments, directing patients to advocacy resources for financial assistance, and supporting office operations with administrative tasks.