Patient Experience Coordinator

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Parental leave

Competitive pay

Job summary

UPMC in Pittsburgh is seeking a Patient Services Representative to support University Family Medicine. This full-time role requires greeting patients, guiding them through check-in, and handling registrations and payments at the point of service.

We offer health benefits, retirement plans, paid time off, and opportunities for career growth. Join a team focused on service excellence and patient-focused care in a dynamic clinical setting.

Qualifications

• Completion of high school graduate or equivalent is required.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through use of self-arrival technology or check-in at desk.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Register patients in Biometrics and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration.

Skills

Customer service

Communication

Teamwork

Typing

Computer skills

Education

High school diploma

Tools

Epic

Medipac

MyUPMC

Job description

UPMC in Pittsburgh is seeking a Patient Services Representative to support University Family Medicine. This full-time role requires greeting patients, guiding them through check-in, and handling registrations and payments at the point of service.

We offer health benefits, retirement plans, paid time off, and opportunities for career growth. Join a team focused on service excellence and patient-focused care in a dynamic clinical setting.