Patient Experience Specialist — Front Desk & Billing

Brown University Health; Cranston (RI); On-site; USD 24,796 - 41,328; Full time

Job summary

Brown University Health is seeking a Patient Service Representative in Cranston, RI. You will greet patients, register, schedule appointments, collect payments, obtain referrals and authorizations, and support the front desk with accurate clerical tasks.

This role emphasizes privacy, customer service, and teamwork within the Practice. You will work Monday through Friday, 9:00 AM to 5:30 PM, handling daily 8-hour shifts and travel to satellite offices as needed.

Qualifications

• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments at time of service.
• Verifies demographics, referrals, authorizations, billing codes and diagnoses.
• Completes end-of-day batch and reconciles schedule with payments.
• Provides clerical support and orients new employees.
• Maintains patient privacy and confidentiality.
• Travel to satellite offices may be required.

Skills

Interpersonal skills

Excellent communication skills

English proficiency

Appointment scheduling

Education

Medical Office Management/Medical Secretary program or equivalent

Tools

Appointment scheduling software

Job description

Brown University Health is seeking a Patient Service Representative in Cranston, RI. You will greet patients, register, schedule appointments, collect payments, obtain referrals and authorizations, and support the front desk with accurate clerical tasks.

This role emphasizes privacy, customer service, and teamwork within the Practice. You will work Monday through Friday, 9:00 AM to 5:30 PM, handling daily 8-hour shifts and travel to satellite offices as needed.