Patient Experience Specialist — Front Desk & Billing

Warren Clinic, Inc.; Broken Arrow (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Warren Clinic, Inc. in Broken Arrow, OK is seeking a Front Office Associate to perform reception, registration and billing duties to support seamless patient care. The role requires strong PC skills, organization, and effective communication with patients and staff.

Minimum education is a High School Diploma or GED with at least 6 months of front-facing customer service or medical office experience preferred. Knowledge of EMR and billing processes is advantageous.

Qualifications

• Front-desk patient interaction experience preferred.
• Ability to schedule and register patients and handle billing tasks.
• Knowledge of HIPAA and safety policies.
• Proficient in data entry and record-keeping.

Responsibilities

• Greet patients and direct them per office protocols.
• Register demographics and billing information; determine eligibility.
• Process co-pays and self-pay balances; collect payments.
• Prepare encounter forms and billing docs; post charges and payments.
• Maintain medical records and prepare charts and test results.
• Use EMR and applications to complete tasks per policies.
• Ensure a clean, safe office environment; support team.

Skills

PC skills

Multi-tasking

Data recording

Interpersonal skills

Written and oral communication

Fast learner

Critical thinking

Education

High School Diploma or GED

Tools

EMR

Billing software

Job description

Warren Clinic, Inc. in Broken Arrow, OK is seeking a Front Office Associate to perform reception, registration and billing duties to support seamless patient care. The role requires strong PC skills, organization, and effective communication with patients and staff.

Minimum education is a High School Diploma or GED with at least 6 months of front-facing customer service or medical office experience preferred. Knowledge of EMR and billing processes is advantageous.