Patient Experience Specialist - Front Desk & Back Office

Ethos Health Group LLC; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ethos Health Group LLC is seeking a Front Desk / Back Office Assistant to greet patients, manage check-in/out, and support the administrative and clinical teams in a busy medical office in Lakeland, FL.

You will handle scheduling, patient communication, and documentation in the EHR, while upholding privacy and delivering exceptional customer service to every patient who visits our practice.

Qualifications

• Front desk and back office responsibilities in a clinical setting.
• Strong communication and organization skills.
• Commitment to patient privacy and professional conduct.

Responsibilities

• Greet and check in/out patients with a friendly, professional demeanor.
• Schedule and confirm appointments, manage reminders, and reschedule as needed.
• Enter and maintain patient demographics and insurance information in the EHR.
• Answer calls, route messages, and assist with basic administrative tasks.
• Support providers and staff to keep the front and back office organized.

Job description

The Ethos Health Group LLC is seeking a Front Desk / Back Office Assistant to greet patients, manage check-in/out, and support the administrative and clinical teams in a busy medical office in Lakeland, FL.

You will handle scheduling, patient communication, and documentation in the EHR, while upholding privacy and delivering exceptional customer service to every patient who visits our practice.