Patient Representative (Front Desk)- Concord

Charlotte Eye Ear Nose And Throat Associates Pa; Concord (NC); On-site; USD 34,000 - 45,000; Full time

Job summary

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinics. You will guide patients through check-in/out, verify insurance, schedule visits, and assist with payments while maintaining CEENTA standards of confidentiality.

You’ll operate a multi-line phone system, help patients with kiosk usage, and support clinic flow.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Three years of patient-facing customer service in medical office is highly preferred.
• Strong communication skills, professional demeanor, and courteous interaction.
• Proficiency with EMR, MS Office, and standard office equipment.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EMR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; respond to messages promptly.
• Process check-out, collect co-pays and balances, explain statements and payment plans.
• Assist patients with kiosk usage and resolve appointment reporting errors.
• Maintain queues and index documents in the EMR.
• Support clinical teams with messaging, scanning, mail, and administrative tasks.

Skills

Customer service

Professional communication

Multitasking

Accuracy

Confidentiality

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

Why Join CEENTA?CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment.CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the check‑in and check‑out process, manage appointment scheduling, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient careWhat you will do:Welcome and check in patients; ensure efficient and courteous patient flow.Verify and enter patient demographics and insurance information in the EHR.Schedule, reschedule, and cancel appointments.Operate a multi‑line phone system; monitor and return messages promptly.Process check‑out, collect co-pays and balances, and help patients understand statements and payment plans.Assist patients with kiosk usage and resolve appointment report errors.Maintain work queues and index documents into the EHR.Keep lobby and patient areas clean and organized.Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.A Typical DayYou’ll greet patients with a welcoming smile, complete check‑in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.Schedule:Onsite, Mon–Fri, 8a–5p; occasional opening or closing rotation pending provider’s schedule.Ready to Apply?“If you’re passionate about patient care and thrive in a fast-paced clinical environment, we encourage you to apply today and join our growing team.”What you’ll bringEducation/Experience:High school diploma or equivalent, required. Associates degree or higher preferredA minimum of 3 years of prior experience in customer service or a patient‑facing medical office role, highly preferred.Strong communication skills—professional, clear, and courteous.Proficiency with EMR systems, Microsoft Office, and office equipment.Ability to multitask in a fast‑paced environment while maintaining accuracy and a positive attitude.Ability to handle confidential information with professionalism.