Patient Experience Specialist — Front Desk

Legacy Brain & Spine, LLC; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Legacy Brain and Spine in Carrollton, GA is seeking a Front Desk Receptionist to manage patient flow and provide outstanding customer service at the clinic.

You will greet patients, check in/out, verify insurance, schedule, coordinate referrals and transportation, and support administration. Spanish speakers are a plus; experience with eClinicalWorks is preferred; a Bachelor’s degree is desirable.

Qualifications

• Detail-oriented and organized with strong communication.
• 1 year clinical experience preferred.
• Spanish speaking a plus.
• Bachelor's Degree preferred or equivalent.

Responsibilities

• Triage patients to be seen by providers and assess needs.
• Greet patients, check-in, collect copay, verify insurance, prepare charts.
• Check out patients: scheduling, referrals, verify prescriptions.
• Assist patients to vehicle when necessary.
• Process messages between patients and administration or other medical offices.
• Report to office manager and/or practice administrator.
• Answer all calls, emails and faxes in a timely manner.
• Call to confirm patient appointments 2 days in advance; inform patient of any balance.
• Confirm new patient paperwork is signed and completed.
• Confirm transportation shuttle schedule for patients.
• Assist team with office tasks and training.

Skills

Detail-oriented

Team player

Excellent communication

Organized

Customer Service

Spanish speaking

Experience with EHR

Front desk experience

Education

Bachelor's Degree or equivalent

Tools

eClinicalWorks

Job description

Legacy Brain and Spine in Carrollton, GA is seeking a Front Desk Receptionist to manage patient flow and provide outstanding customer service at the clinic.

You will greet patients, check in/out, verify insurance, schedule, coordinate referrals and transportation, and support administration. Spanish speakers are a plus; experience with eClinicalWorks is preferred; a Bachelor’s degree is desirable.