Front Desk Receptionist

ELM Management Services; Carrollton (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

ELM Management Services, on behalf of Legacy Brain and Spine, seeks a Front Desk Receptionist to manage patient flow through check-in and check-out while delivering outstanding customer service to enhance patient satisfaction.

Responsibilities include triaging patients, greeting and verifying insurance, collecting copays, scheduling, and coordinating communications between patients and the office. Spanish is a plus; familiarity with EHR systems is preferred.

Qualifications

• Detail-oriented and organized with strong communication skills.
• Ability to work in a team and provide excellent customer service.
• Spanish speaking is a plus; experience with EHR systems is preferred.
• 1 year clinical experience preferred.

Responsibilities

• Greet patients and check in/out, collect copays, verify insurance, and prepare charts.
• Schedule appointments, referrals, and verify prescriptions as needed.
• Triages patients to be seen by providers and relays patient needs to staff.
• Communicate effectively with patients and administration; respond to calls, emails, and faxes promptly.

Skills

Detail-oriented

Team player

Excellent communication

Organized

Customer Service

Education

Bachelor's Degree preferred

Tools

eClinicalWorks

Job description

At ELM Management Services, on behalf of Legacy Brain and Spine, the Front Desk Receptionist will manage clinic patient flow through the check in and out process while providing excellent customer service to increase patient satisfaction and ensure a smooth patient flow.

Responsibilities and Duties:

Triage patients to be seen by providers which include, but are not limited to:

• Communicating directly with patients and their needs
• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts
• Checking out Patients: scheduling, referring, verifying prescription based on individual needs
• Assisting Patients to vehicle when necessary
• Effectively process messages between patients and administration or other medical offices
• Report to office manager and/or practice administrator
• Answer all calls, emails and faxes in a timely manner

Complete administrative tasks upcoming appointments which include but not limited to:

• Call to confirm patient appointments 2 days in advance. Inform patient on any balance
• Confirm all new patient paperwork is signed and completed
• Assist team with any office related tasks I.E. supplies, preparing workspaces, additional training
• Answer all calls, emails and faxes in a timely manner

Requirements:

• Detail-oriented, Team player, Excellent communication, Organized, Customer Service
• Willingness to cross-train on all other clinical responsibilities
• Spanish speaking is a plus
• Experience using eClinicalWorks or other EHR system preferred
• 1 year clinical experience preferred
• Bachelor's Degree preferred, or equivalent combination of education, training and experience

Physical Requirements & Working Conditions:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned from time to time.

Equal Employment Opportunity Statement:

ELM is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military, and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.