Medical Front Desk Specialist: Patient Concierge

ELM Management Services, LLC; Carrollton (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

ELM Management Services, on behalf of Legacy Brain and Spine, seeks a Front Desk Receptionist to manage clinic patient flow and deliver excellent customer service, ensuring smooth check-in and check-out processes.

The role includes greeting patients, collecting copays, verifying insurance, scheduling and coordinating with providers, and supporting office administration. Spanish is a plus; experience with EHR systems like eClinicalWorks preferred.

Qualifications

• Must be detail-oriented, organized and communicate clearly with patients and staff.
• Strong teamwork and a customer-service mindset.
• Willingness to cross-train across clinical duties and support staff.
• Spanish speaking is a plus; familiarity with EHR systems preferred.

Responsibilities

• Greet and check in patients, collect copays, verify insurance, and prepare charts.
• Check out patients, schedule follow-ups, and coordinate referrals or prescriptions.
• Answer calls, emails, and faxes promptly; relay messages to the office team.

Skills

Detail-oriented

Team player

Excellent communication

Organized

Customer service

Spanish speaking

Education

Bachelor's degree preferred

Tools

eClinicalWorks

Job description

ELM Management Services, on behalf of Legacy Brain and Spine, seeks a Front Desk Receptionist to manage clinic patient flow and deliver excellent customer service, ensuring smooth check-in and check-out processes.

The role includes greeting patients, collecting copays, verifying insurance, scheduling and coordinating with providers, and supporting office administration. Spanish is a plus; experience with EHR systems like eClinicalWorks preferred.