Patient Experience Front Desk Specialist

Clarkson Eyecare, Inc.; Cary (NC); Vor Ort; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Zusammenfassung

EyeCare Partners in Cary, NC is seeking a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. This role combines friendly patient interactions with essential administrative duties to ensure a smooth check-in/out process.

You will embrace a high standard of service, answer phones, process payments, manage patient flow, and coordinate with clinical staff while maintaining HIPAA compliance and accuracy.

Qualifikationen

• Minimum 1 year interacting with customers/patients.
• Medical office experience preferred; optometry/ophthalmology preferred.
• Must provide proof of identity and right to work in the United States.

Aufgaben

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Kenntnisse

Customer service

Phone etiquette

Ausbildung

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Jobbeschreibung

EyeCare Partners in Cary, NC is seeking a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. This role combines friendly patient interactions with essential administrative duties to ensure a smooth check-in/out process.

You will embrace a high standard of service, answer phones, process payments, manage patient flow, and coordinate with clinical staff while maintaining HIPAA compliance and accuracy.