Patient Experience Specialist - Dental Concierge

Pelican Landing Dental, PA; Estero (FL); On-site; USD 30,000 - 41,000; Full time

Job summary

Pelican Landing Dental in Estero, FL is seeking a New Patient Concierge for a full-time role. You will be the first friendly voice prospective patients encounter, guiding them to schedule their initial visit, explaining our fee-for-service model and insurance process after training, and building trust to create exceptional patient experiences.

The role emphasizes warm communication, relationship-building, and accurate note-keeping in our practice software.

Qualifications

• Excellent communication and caring phone presence.
• Customer service experience where people felt cared for.
• Comfortable discussing patient care and treatment costs when appropriate.
• Strong organizational and follow-through skills.
• Able to learn new software systems.

Responsibilities

• Answer incoming calls with warmth and patience.
• Understand caller needs and guide to scheduling their first visit.
• Explain fee-for-service model and insurance reimbursement after training.
• Maintain detailed notes in the practice software.
• Follow up with prospective patients to ensure no one falls through the cracks.

Skills

Communication skills

Customer service

Cost discussion

Organization

Software learning

Job description

Pelican Landing Dental in Estero, FL is seeking a New Patient Concierge for a full-time role. You will be the first friendly voice prospective patients encounter, guiding them to schedule their initial visit, explaining our fee-for-service model and insurance process after training, and building trust to create exceptional patient experiences.

The role emphasizes warm communication, relationship-building, and accurate note-keeping in our practice software.